Overview

(Job Ref: KC/02/2025 – Operations Executive)

At Knights College, we are deeply committed to fostering a dynamic and supportive environment where every individual's potential can flourish. Our success hinges on streamlined operations, exceptional customer service, and the meticulous execution of tasks to meet our strategic objectives. We believe in the extraordinary potential within every person, and this extends to how we manage our internal processes and external interactions.

Are you a highly organised, proactive professional with a keen eye for efficiency and a passion for delivering outstanding customer care? Do you thrive in a fast-paced environment, where dealing with multiple priorities and ensuring timely completion of tasks is key? If so, Knights College would love to welcome you to our growing team.

As an Operations Executive, you will play a crucial role in ensuring that our internal systems and processes are implemented efficiently, that customer care is consistently prioritised, and that all deadlines are met across various departments.  

You will report to the School Principal or designated Line Manager, working closely with various teams across Knights College.

Responsibilities

Role responsibilities (will include but are not limited to)

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‍1. Operational Efficiency & System Implementation

• Work within or across departments to support the efficient implementation and optimisation of operational systems and procedures.

• Assist in the roll-out and adoption of new operational tools, software, or processes, ensuring smooth transitions.

• Contribute to the continuous improvement of internal operations, reflecting our commitment to excellence.
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2. Customer Care & Stakeholder Support

• Ensure that customer care remains a top priority in all operational interactions, providing timely and professional support to students, staff, and other stakeholders.

• Act as a point of contact for operational queries, resolving issues effectively and escalating when necessary.

• Gather feedback on operational processes to enhance service delivery and user satisfaction.

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3. Deadline Management & Coordination

• Meticulously track and ensure adherence to critical deadlines across various operational tasks and projects.

• Coordinate activities between departments to ensure seamless execution of inter-departmental processes.

• Prepare and maintain clear records, reports, and documentation related to operational activities and deadlines.

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4. General Administrative Support

• Provide comprehensive administrative support to departments as required, ensuring operational continuity.

• Assist in the preparation of reports, presentations, and data analysis related to operational performance.

Education and Experience

• A Diploma (MQF Level 5) in Business Administration, Operations or a related field.

• Minimum 2 years of experience in an operations, administrative, or project coordination role, ideally within an educational or service-oriented environment.

• Proven experience in prioritising tasks effectively in a dynamic setting.

• Experience with CRM systems is desirable.

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Skills to Succeed

• Exceptional organisational and time management skills with a strong ability to multitask and manage competing priorities.

• Proactive problem-solver with a strong ability to anticipate challenges and implement effective solutions.

• Excellent communication skills, both written and verbal, with a customer-centric approach.

• Highly proficient in using standard office software (e.g., Microsoft Office Suite).

• Strong interpersonal skills, with the ability to collaborate effectively across teams and build positive relationships.

• Meticulous attention to detail and a commitment to accuracy.

• A strong sense of responsibility and accountability.

Join us if you want to

• Play a central role in optimising the efficiency of our internal systems and ensuring smooth operations across the college.

• Be at the forefront of delivering exceptional customer care, contributing directly to a positive experience for our students and staff.

• Be part of a dynamic institution that values initiative, efficiency, and continuous improvement, in an environment that supports individual potential.

• Work with an engaged team of educators, administrators, and leaders, embodying our collaborative and supportive approach.

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Performance Will Be Measured By

• Efficiency and timeliness in the implementation of operational systems and processes.

• Achievement of deadlines and successful coordination of inter-departmental tasks.

• Positive feedback regarding customer care and support provided to stakeholders.

• Contribution to operational improvements and problem-solving.

• Accuracy and organisation of operational documentation and reports.

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If you are interested in this position and you think you can effectively contribute to the quality assurance function at Knights College please send your CV together with a covering letter via email on careers@knights.edu.mt quoting Job Ref: KC/02/2025 – Operations Executive.