This Award in Conflict Resolution focuses on the fundamental techniques and tools that managers can utilise to effectively recognise, address, and mitigate conflicts within the workplace. By honing skills in conflict resolution, students can gain invaluable insights into fostering a positive work culture, enhancing communication, and promoting collaboration among team members.

By the end of this Award, learners will have been exposed to:

• Critically define “conflict resolution” and analyse the key role it plays
• Identify the crucial role that a manager plays in the effective planning at the workplace
• Critically examine and identify the need for effective planning for conflict resolution
• Classify and list the skills required for effective conflict management
• Promote the use of creative thinking of employees to overcome challenges and conflicts
• Recall major conflict management styles and strategies widely used in management and discuss their potential implementation.

Mode of Assessment

The Award in Conflict Resolution shall be assessed through a written assignment.

Target Audience

This course is intended for those who are aged 21+ and aspire to work or are already working in the business management field.

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